Refund and Returns Policy

Please ensure you select your product carefully before placing an order, you may return an item within 30 days for a refund, how ever a restocking fee of 20% will apply.

There are certain situations where we cannot process a refund:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
• If you have not contacted us first before sending your item(s)
• Items that are listed as non refundable for change of mind or incorrect purchase
• Special of “bulk” orders requested by the customer, we will advise you if your items need to be ordered in, if you agree, the order cannot be cancelled or returned once the items have been ordered for you.

Please ensure you select your product carefully as if you require your order to be cancelled there is a $4.00 administration fee, the payment processing fee of 2.6% is also not refundable.

If your item has developed a fault or was damaged, and you need to complete a return please contact us first with your order ID and a summary of the problem.

Once we receive the returned item we will either refund your order in full or resend you out a replacement depending on what you prefer.

All returns must be returned using registered (tracked) shipping, we are not responsible for any lost or damaged items during the return process.